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SHIPPING & RETURNS

Shipping Information

  1. Processing Time:

    • All orders are processed within 1 business day. You will receive an email confirmation with tracking information once your order has shipped.

  2. 2-Day Shipping:

    • We offer 2-day shipping on all orders within the continental U.S. at a flat rate of $10.00.

    • Free 2-Day Shipping is available on orders over $100.

    • Delivery typically occurs within 2 business days from the shipping date (weekends and holidays excluded).

  3. International Shipping:

    • We offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

  4. Order Tracking:

    • A tracking number will be sent via email once your order is shipped. You can track your order through our website or the carrier’s website.

  5. Delivery Issues:

    • Please make sure your shipping address is correct. Face2Face is not responsible for delays or lost packages due to incorrect addresses.

  6. Delays:

    • Although we strive to meet delivery estimates, unexpected delays may occur due to weather or other circumstances outside our control.

Return & Exchange Information

  • Eligibility:

    • You can return any item within 30 days of receipt for a full refund or store credit. Items must be unused, unworn, and in their original condition with tags attached.

  • Return Process:

    • To start a return, email us at customer.service@face2face.com with your order number and reason for return.

    • After receiving approval, you’ll be provided with a return shipping label (see costs below).

  • Return Shipping Costs:

    • Return shipping is free for defective or incorrect items.

    • For other returns, a $5.00 return shipping fee will be deducted from your refund, unless you choose store credit, in which case return shipping is free.

  • Refunds:

    • Once your return is received and inspected, we will process a refund to your original payment method. Please allow 5-7 business days for the funds to appear in your account.

  • Exchanges:

    • We do not offer direct exchanges. Please return the item for a refund and place a new order for your desired item.

  • Final Sale Items:

    • Clearance or sale items marked as “Final Sale” are not eligible for return unless they are defective.

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